Shipping Schedule

If you have any questions regarding shipping or the cost of shipping, please contact us at imosstore@gmail.com or call us at 1-877-408-1890.

Thank you,
Roma Grocery Co.,
the authorized distributor for Imo's Franchising, Inc.

Shipping Information & Refund Policy:
Your shipping cost is automatically calculated by the shipping carrier prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page, where you will see your shipping rate calculation. Please Note: Roma Grocery Co. does not refund shipping costs.
Roma Grocery Co. ships to the address provided. Customers are responsible for providing a valid shipping address to which UPS will deliver. If the shipping address provided is not the direct home or business location of the recipient, rather a third party location, it is up to the customer to make sure the package will be accepted. In the event a Shipment is Refused by Recipient, Roma Grocery Co. is not liable or obligated to replace the product or issue a refund.

Perishable food products, including frozen pizzas, are shipped through UPS 2nd Day Air (or UPS Ground when available) according to the following delivery schedule:
  • Orders placed on Tuesday, Wednesday, Thursday, or Friday will be shipped on the following Tuesday with a 2 day delivery arriving on Thursday.
  • Orders placed on Saturday, Sunday, or Monday will be shipped on that Wednesday and with a 2 day delivery arriving on Friday.

For more information about UPS service, please visit UPS.com.

All sales are final. Roma Grocery Co. makes every effort to ensure orders are completely filled and that all products are packaged safely and in the highest quality. If your order arrives damaged or incomplete, please contact UPS at 1-888-742-5877.

While it is not required for an individual to be home to receive the package, we highly recommend someone is there so the pizzas and perishable products can be immediately refrigerated or frozen. Roma Grocery Co. is not responsible for products which are damaged due to missed deliveries.

Some food products are packaged with dry ice to keep them frozen during shipment. If dry ice still remains in the container upon arrival, follow these instructions for safe disposal:
  • Carefully remove the food product from the container.
  • Keep any remaining dry ice in the bottom of the container and replace the lid tightly. Do not touch dry ice with your bare hands or discard in the sink!
  • Lid must be secure on the container as dry ice may consume oxygen.
  • After the dry ice has completely evaporated, the container may be reused or recycled.
We ship to locations in the United States, including Alaska and Hawaii. International shipping is not available.

We do not ship to locations served by an Imo's Pizza franchise. This includes the general St. Louis metro area and parts of Missouri, Illinois, and Kansas:

In Missouri:
  • Cape Girardeau
  • Columbia
  • Desoto
  • Jefferson City
  • Kansas City (certain areas)
  • Osage Beach
  • Rolla
  • Springfield
  • Sullivan
  • Troy
  • Union
  • Warrenton
  • Washington
In Illinois:
  • Alton
  • Belleville
  • Bethalto
  • Cahokia
  • Collinsville
  • Columbia
  • Edwardsville
  • Fairview Heights
  • Granite City
  • Jerseyville
  • O’Fallon
  • Waterloo
In Kansas:
  • Overland Park (certain areas)
If your shipping destination is in any of these locations, please click here to find the nearest Imo's franchise.

If you have questions about our policies, please email imosstore@gmail.com or call 1-877-408-1890.