Return to Help Index
My Account
How do I contact you?
  For questions or comments about the Imo's online store, email us at or call us toll-free at 1-877-408-1890 between 8 a.m. and 4 p.m. Monday through Friday.
How do I create an account?
  Click the "Log In" link at the top left side of our site. Under the option titled "New Customer" click "Continue."

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I change quantities or cancel an item in my order?
  Click the "Order Status" link at the bottom of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
How do I edit my account information?
  Click the "My Account " link at the top left hand side of our site to edit your account information.
  This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.
I forgot my password.
  Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.